Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Vantech USA to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Vantech USA shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    545 Johnson Avenue Brooklyn, N.Y. 11237



    Delivery shall be deemed to have been made by You to Vantech USA five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    Vantech USA

    Copyright © 2012-2017 Vantech USA. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012-2017 Vantech USA. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Vantech USA. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Vantech USA or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Vantech USA and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Vantech USA believes that customer conduct violates applicable law or is harmful to the interests of Vantech USA and its subsidiaries.



  • Privacy Policy
  • Vantech USA use of personal information that you may submit to Vantech USA through this Web site is governed by the Vantech USA Privacy Policy.

    We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology



  • Consumer Agreement
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  • Shipping & Delivery
  • Packages will be shipped via UPS or FedEx. Please allow 5-7 business days upon arrival to destination. Orders placed After 4PM will be processed the following business day. Be aware that sometimes packages will not get to destination on time due to weather conditions or suburban locations. Please provide us with your telephone # in case there is a problem. We regret that this item can not be shipped to PO boxes. Item can be combined with other accessories, But not complete rack systems. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

     



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Vantech USA is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • For shipments to New York addresses, Vantech USA are required by State law to collect 8.875% Sales Tax.



  • Warranties
  • 2 year Limited warranty will only apply to those who submit their warranty info through e-mail. When e-mailing warranty information please provide us with the invoice number, name, address and date of purchase. We will then e-mail you a form to fill out. Once the form is filled out please e-mail the form back. Non-registered warranty claims will not be accepted after 30 days of receiving item. Covered on the warranty are as follow: Mounting bases and drip rail clamps. Cross bars, nuts, bolts, washers, anchors, and gaskets are not included in the warranty. Warranty does not cover bent, warped or normal wear and tear of product. All electrical products are covered by a 1 years warranty unless item is stated otherwise. All mechanical products are covered by a 2 year warranty. All warranty items must be shipped to Vantech USA Incorporated 545 Johnson Avenue Brooklyn, N.Y. 11237. Customers must cover all shipping fees to and from destination. To submit a warranty claim message us titled "warranty claim application". A claim form will be e-mailed to you within 24 - 48 hours. Fill out form and submit picture(s) as required. A warranty agent will contact you in 7-9 business days. 

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Vantech USA.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Vantech USA is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Vantech USA.

    The inclusion of material on this server does not imply any endorsement by Vantech USA, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Vantech USA tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy
  • Unused merchandise may be returned freight pre-paid in the original shipping packaging with all labels, hardware, instructions. Used or installed items are not acceptable for return. All returns must be accompanied by a RGA # and a copy of the original receipt. The RGA # must be issued within 30 days from the date of delivery. Products with or without RGA # can not be returned after 30 days from date of delivery. To obtain a RGA # please call the number in the header and have your invoice number ready. Special order items cannot be returns. Any items sent freight collect will be refused and returned at shipper's expense. All returns are subjected to a 20% restocking/return fee. If item was shipped during promo "free shipping" customer will be subject to a 25% restocking/return fee. Customer pays all shipping and handling charge going to and from destination. Once the item has been examined and the reason of return is verified, you will be issued a refund. Refund will be issued by company check to the receiver (stated on invoice) and will take approximately 5-7 business days to process.

    Claims for Shipping Damages
    Product that are damaged during transport must be reported to the carrier within 24 hours after receiving delivery. Otherwise customer will be held liable for all damages acquired through shipping. Please inspect all packages thoroughly before signing acceptance of shipment. A written statement of product condition and picture must be submitted through eBay to start claim. Failure to do so will result in lose of time and claim.



  • Store Hours
  • 9am-5pm Monday-Friday

     



  • Miscellaneous
  • VOID WHERE PROHIBITED:
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Vantech USA and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Vantech USA shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Vantech USA with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Vantech USA with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Vantech USA. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.